sites down

dotSilver Network Partner Support Forum / Dating Software Technical Support / sites down

Author	Message
xtianfr Member	Posted: 11 Apr 2006 08:33:28 I didn't change anything in my sites files and since this morning no one can be connected ; I had a look at the other partners sites and seems all of them are working ; I wrote an email to technicians but you don't give any reply ; my host provider had a look and on his side everything is ok ! what is new now ???
xtianfr Member	Posted: 11 Apr 2006 15:15:03 what must I do to get a reply to resolve this problem ??? three sites down without apparent reason and nobody's moving !!!!!
.silver Admin	Posted: 12 Apr 2006 03:31:40 Hello xtianfr. Sorry, but no e-mail from you. Could you please send detailed e-mail with what is happening with your sites? We'll help at once. And sorry for long reply.
xtianfr Member	Posted: 12 Apr 2006 03:41:01 I just sent you a copy at tech@dotsilver.com
.silver Admin	Posted: 12 Apr 2006 04:12:03 We are still waiting for this e-mail. Try to send it to administrativeATskalfaDOTcom
xtianfr Member	Posted: 12 Apr 2006 04:19:40 ok - re-done ! if you don't receive, i'll put a copy here
xtianfr Member	Posted: 12 Apr 2006 04:36:24 I must add that only configs.php are working for the three sites but no other php files ti seems ! maybe connection to your database is wrong !
.silver Admin	Posted: 12 Apr 2006 04:45:50 It's no use, we didn't get it. Ok, put it here.
xtianfr Member	Posted: 12 Apr 2006 04:49:26 hi Vasya, since this morning I encounter the same problem on my three dotsilver's sites which shows "no answer" : www.france-love.net www.france-love.com/dating/ www.france-love.net/adultlovers/ all my other sites which are at same hosting provider are well runing and I could notice that all dotsilver partners sites are working too ! so, I have no idea of what could happen ! could you please help on this matter ? thanks in advance have a nice day friendly christian
.silver Admin	Posted: 12 Apr 2006 05:48:23 Ok, we'll take care of it.
.silver Admin	Posted: 12 Apr 2006 06:46:11 Please, ask your hosting provider if the function file_get_contents is available on your hosting. And if it is available, then send us your site requisites (ftp and configs.php).
xtianfr Member	Posted: 12 Apr 2006 06:50:17 but there were working the three ones till yesterday morning !!! and since dotsilver started ...
xtianfr Member	Posted: 12 Apr 2006 07:14:29 file_get_contents is on, I'll send you required datas by mail
xtianfr Member	Posted: 12 Apr 2006 07:24:49 datas sent to support@dotsilver.com
xtianfr Member	Posted: 12 Apr 2006 08:43:10 I tried to upload my backup files for adult site, but result is same : "no answer" and I know this backup was well working
xtianfr Member	Posted: 12 Apr 2006 08:58:50 yesterday, you deleted 11 more members, is it not coming from this fact and a false manipulation had been wrong made ???
xtianfr Member	Posted: 12 Apr 2006 23:21:46 I really hope that you will find the reason why today cos' now it is the third day my sites are down ; my host provider checked everything and nothing is coming from its server !
xtianfr Member	Posted: 13 Apr 2006 01:16:58 could you find something ? my francelove databases connexions are ok but seems that not possible to connect to dotsilver database ! that is the reason why all php files are stopped except configs.php
.silver Admin	Posted: 13 Apr 2006 03:19:39 We've got your e-mail and now working on your problem.
xtianfr Member	Posted: 13 Apr 2006 03:53:56 thanks a lot ! I start to despair cos' of trying unsuccessfully what I can !
.silver Admin	Posted: 13 Apr 2006 04:10:39 We can't get to your ftp with the detailes that you've sent. Maybe the password is incorrect? Though we can enter the database with it.
xtianfr Member	Posted: 13 Apr 2006 04:25:52 all right ! I sent again at skalfa
.silver Admin	Posted: 13 Apr 2006 05:18:19 Now it's ok.
xtianfr Member	Posted: 13 Apr 2006 05:24:48 you made me happy and dissappointed at same time ! I thought sites are ok but you meant email :-(((
xtianfr Member	Posted: 13 Apr 2006 07:06:35 my dns is correct ; your test script is wrong and shows my host provider's ip, not yours
xtianfr Member	Posted: 13 Apr 2006 11:15:00 I don't know who did what, but all three sites are working now ! anyway, thanks for your attention.
Anonymous	Posted: 15 Apr 2006 03:49:22 My site is down to http://www.fashion-caffe.com/
xtianfr Member	Posted: 15 Apr 2006 04:54:58 it is not ; maybe when you had a look, there were servers problems