The membership refund was made without any notification to us and member is account is still active?

dotSilver Network Partner Support Forum / Partnership Discussions / The membership refund was made without any notification to us and member is account is still active?

Author	Message
lol Member	Posted: 29 Oct 2006 16:38:01 - Edited by: lol I suggest you should notify partner before making any refunds, if the member has made a fraudulent transaction surely his account should be suspended straight away before refunding his/her membership to the bank. I have checked the forum history, and I am surprised that how can so many fraudulent transactions can get through to your payment gateway. I have been running few online businesses for last 5 years and never had any fraudulent transaction getting through my payment gateway. Could you please let me know who was the issuer bank and chargeback details for this transaction, I would like to look into it before suspending this member’s account. Thanks. Site id :70
.silver Admin	Posted: 30 Oct 2006 04:20:09 We made refunds in the following situations: 1. If we had fraudulent transactions. In this case we had suspended member's profiles first and then deleted them. 2. If member asked us to make refund. In this case profile was active. I dont't understand what transaction you meant. Because there are no members who bought any membership on site with id:70
lol Member	Posted: 30 Oct 2006 22:13:01 I think it’ll be highly appreciated if partners are informed why refunds are made; a quick email should just be enough. It is very disappointing to see the balance one day and next day it's gone without even finding out why?? I have developed a very attractive site design and have a good promotional budget. But now I am very reluctant to make any further investments due to lack of trust and confidence in your business process. thanks
xtianfr Member	Posted: 30 Oct 2006 22:26:31 that is dotsilver transparency !
.silver Admin	Posted: 30 Oct 2006 23:19:48 Hello lol, We'll think over your suggestion.
cagbaazee	Posted: 23 Feb 2007 10:02:16 I want to close the account becoz i hv see that there are so many problems about fruad so on.. since i am deaf.. i do not want to risk myself. So how to cancel them.
.silver Admin	Posted: 26 Feb 2007 01:09:47 Hello Cagbaazee, Pease send us your account info and we will delete it. Regards